Heather AI


Tutorials Frequently Asked Questions Contact Support

Meet Heather AI

Heather is your intelligent support assistant at Advanced Recovery Systems, designed to streamline how you get help with IT, Salesforce, Avatar EHR, and Analytics. Powered by AI, Heather provides quick answers, creates support tickets, and routes feature requests—making it faster and easier to get the help you need, all in one place.

  • 24/7 Technical Support
  • Smart Problem Resolution
  • Automated Solution Options
  • Create And View Tickets

Ticket Lifecycle

Create Ticket

Use Heather AI Assistant to describe your issue or request. Heather will intelligently create a support ticket with all necessary details.

Confirmation Email

Receive an immediate email confirmation with your ticket number for future reference.

Add Attachments

Reply to the ticket email with screenshots, documents, or any other relevant attachments. They'll be automatically added to your case.

Stay Updated

Receive updates via email as your ticket progresses. If you provided a callback number, our support team may reach out by phone for complex issues.

Guided Tutorials

Getting Started

Get signed up and ready to go with Heather AI. It's easy and only takes a few minutes.

Logging In

Understand the login process and how to securely access your Heather AI account.

Navigating Heather

Explore Heather's interface and learn how to efficiently navigate the platform.

Heather Basics

Learn the fundamental features and basic usage of Heather AI.

Frequently Asked Questions

Yes! Heather can create and manage support tickets for issues related to IT, Salesforce, Avatar EHR, and Analytics. Just describe the problem, and Heather will handle the rest—no forms or emails required.

Heather supports Salesforce, IT systems, Avatar EHR, and Analytics platforms like Power BI. It can answer questions, offer troubleshooting, and escalate issues within these domains.

If Heather can't resolve your issue directly, it will automatically escalate the request by creating a ticket and routing it to the appropriate team with all the details you've provided.

For best results, please ask Heather one request at a time. This ensures that each ticket or issue is handled clearly and accurately. After submitting a request, you can start a new chat for another.

No personal email is required. If a callback number is needed—for example, in IT or Avatar-related requests—Heather will ask you for it to help the support team follow up efficiently.

Need Help?